FAQs

Can the ring size be changed?
Most certainly. This is very common and is easily done. If you need assistance determining which size to go for, please contact us at info@eliisemaar.com or refer to the ring size guide page.

Resizing is done using fusing not soldering. That guarantees that over time there will not be any visible line appearing where the ring has been resized. 

After resizing the ring will be sent to our stone setter making sure nothing has moved in the resizing process. 

Resizing cost is $110 + shipping. If you require the ring to be picked up and delivered once it has been resized, the extra cost is $50 for domestic shipments.

You can purchase the ring resize service from here.

Can I bring my own gold or gemstones?

Unfortunately we don't work with supplied materials. 

Do you offer remodelling service?

Unfortunately we do not accept remodelling jobs.

Do you ship internationally?

Yes, we do. All orders over $300 have free international shipping. We ship from Melbourne using DHL Express trackable & insured safe door-to-door courier service. 

The purchaser must comply with all laws and regulations of the destination country. The purchaser of an international shipment (any order shipped outside of Australia) may be subject to such import taxes, GST, customs duties and fees, which are levied once a shipment reaches the purchaser’s country. Additional charges for customs clearance must be met by the recipient; we have no control over these charges.


How longs does it take to to receive my order?
A custom made piece / consultation / making / shipping will take all together about a month. Sometimes faster if you have a very specific idea right from the beginning. Actual making of the jewellery takes between 3-4 weeks (depending on the complexity of the design) + shipping time. It can also be less than that but we encourage not to order last minute. Sometimes we do carry ready made stock so please enquire if you need the product quicker. 

What are the differences between different gold karats?

Gold karat marking refers to the percentage of pure gold in the mass. The more pure gold there is in the mass, the purer the metal. For sensitive skin we recommend minimum of 14K for yellow gold and 18K for rose and white gold.
More information here.

Are the diamonds and gemstones ethically sourced?

Absolutely. We take pride in working with only the best and high quality suppliers. All of our suppliers are also members of Jewellery Association of Australia (JAA). 

Do you work with bigger diamonds/sapphires/rubies/emeralds?
Yes, we do. These are usually custom made pieces only and are not available at our online store. Please contact us for a quote or more information. All diamonds over 0.50ct have GIA certificates available.

 

How to know if the size is right?
Your wedding ring needs to feel comfortable. Don't measure the size depending on how hard it goes over the knuckle of your ringer. Make sure that once the ring is on, that it feels comfortable - not too tight, not too loose. Your ring size will also vary depending on the seasons. Bigger during summer time and smaller during winter.

 What is the most popular width for mens wedding rings?
5mm wide. It is a good balance between wide and still very comfortable.