This returns policy is governed by the laws of Victoria, Australia.
As goods are made-to-order, change-of-mind returns will not be accepted.
If you have an issue with a product (such as sizing), please contact us and we will try to assist where possible at our discretion.
Our product comes with the guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure within 12 months of purchase. You are entitled to have the goods repaired if the goods fail to be of acceptable quality.
Any defects in material and/or workmanship that become evident during the guarantee validity period will be remedied by us. The form of remedy will be at our sole discretion and will be limited to repair, replacement or refund.
In order to claim a remedy under the guarantee please contact us, providing your original purchase receipt.
The guarantee does not include the following to the extent that each such exclusion is permitted in the relevant legislation;
- Damage due to ordinary wear and tear,
- Damage due to misuse, accident, alteration, substitution or abuse,
- Repairs and alterations performed undertaken or attempted by someone other than us,
- Theft, disappearance or loss (including loss of gem stones), and any type of use causing damage or deterioration.
We reserve the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.
White gold and some silver jewellery is rhodium plated to enhance its appearance. This rhodium plating can wear off during normal wear and tear. Therefore any rhodium plating is excluded from the Standard Guarantee.
When jewellery is repaired under guarantee or warranty, only the remaining term of the original guarantee will continue to apply. When jewellery is replaced under guarantee or warranty, the new item of jewellery will automatically come with a new guarantee of twelve months from the date of replacement.