Terms & Conditions
Purchasing
All prices on this website are listed in Australian Dollars (AUD) and all transactions are processed in AUD.
The purchaser is responsible for complying with all laws and regulations of the destination country. For international orders, import taxes, GST, customs duties, and associated fees may apply once the shipment reaches your country. These charges are the responsibility of the recipient, and Eliise Maar Jewellery has no control over or liability for these costs. Customs policies vary between countries, and we recommend contacting your local customs office for further information. Please note that customs clearance may cause delays beyond our estimated delivery times.
Payment can be made via Visa, Mastercard, American Express, PayPal, or bank transfer.
It is the purchaser’s responsibility to ensure the correct ring size is ordered. We recommend having your size professionally measured prior to purchase.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving product availability, pricing inaccuracies, or suspected fraudulent activity. Prices may be subject to variation due to changes in material costs or other supply factors.
All jewellery is made to order, unless otherwise stated. Standard production lead time is 4–6 weeks, depending on the complexity of the piece.
Shipping & Insurance
We are pleased to offer worldwide shipping. Shipping and full parcel insurance are included in the listed prices for orders over AUD $500.
We take full responsibility for the delivery of your items and will replace or compensate for any goods lost in transit.
While we aim to ensure prompt delivery, please note that delivery times vary, and we cannot guarantee specific arrival dates. Once your order has been dispatched, you will receive an email with tracking information and a DHL link to follow your shipment.
Estimated delivery times are 2–5 business days globally, including to Europe and other destinations. All shipments are sent via DHL’s door-to-door service for reliability and speed.
Non-Warranty Returns
This policy is governed by the laws of Victoria, Australia.
As all pieces are made to order, we do not accept returns or exchanges for change of mind. If you encounter an issue such as sizing, please contact us - we will do our best to assist where possible, at our discretion.
Warranty
All Eliise Maar Jewellery pieces come with a 12-month warranty, covering craftsmanship and structural integrity. This warranty does not cover loss of gemstones, wear and tear, or damage resulting from misuse or accidental impact.
We highly recommend obtaining independent insurance for your jewellery to protect against loss or damage.
Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure within 12 months of purchase, or a repair if the goods do not meet acceptable quality standards. Remedies will be at our discretion and may include repair, replacement, or refund.
To make a warranty claim, please contact us with your original purchase receipt.
Please take care to protect your jewellery from knocks, bending, or harsh wear, which can loosen stone settings. White gold and some silver pieces are rhodium plated to enhance their appearance; however, this plating can wear over time and is not covered under warranty.
When jewellery is repaired under warranty, the original warranty term remains in effect. If a replacement piece is issued, it will carry a new 12-month warranty from the date of replacement.
If you have any questions or concerns, please contact us at enquiries@eliisemaar.com - we’re here to help.
Liability
To the fullest extent permitted by law, all implied warranties, terms, and representations relating to the goods are excluded. Where exclusions are not permitted, our liability is limited to the replacement of the goods or supply of equivalent goods.
Our total liability for any loss or damage arising from this Agreement is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential losses, including loss of profit or opportunity, however caused.
Intellectual Property
All content on this website, including text, imagery, design, and logos, is the intellectual property of Eliise Maar and protected by local and international copyright laws.
No part of this website may be reproduced, distributed, or reused without prior written consent. The Eliise Maar name, logo, and associated marks are trademarks of Eliise Maar and may not be used in connection with any product or service not provided by us, or in any way that could mislead, damage, or discredit the brand.
Severability
If any part of these Terms and Conditions is found to be invalid or unenforceable, that portion shall be severed, and the remaining provisions shall continue to apply to the fullest extent permitted by law.
