Jewellery Servicing & Cleaning
We recommend having your jewellery professionally cleaned and inspected every 6 months or depending on the wear. If the settings have moved due to wear, it is better to have that rectified before anything happens such as loss of stones etc. Loss of gemstones is not part of standard jewellery warranty as 90% of the time it is to do with everyday wear. Always protect your jewellery from knocks and check after any incident.
Jewellery servicing includes:
- Polishing of any markings
- Cleaning the ring
- Checking the stone settings and repairing or adjusting if needed
- * Rhodium plating for white gold & platinum
Please choose the suitable option from the options and if you require shipping. We use insured DHL courier service for transporting your valuables.
If you would require shipping return, we will be in touch for more details regarding collecting the jewellery from you and booking the courier.
If you would like to drop off / collect the jewellery in person, the address is:
257 Collins Street, Melbourne 3000, 3rd floor reception. Attention: Eliise Maar Jewellery
The reception is operating only during business hours.
We will be in touch when your ring is ready for collection or notify you of shipping details.
- Production
- Sustainability
- Size & Metal Guide
- Warranty & Insurance
- Handcrafted & custom-made to order in our Melbourne studio
- Lead time approximately 5-6 weeks
- If you would like a more accurate lead time, please email us info@eliisemaar.com
- Domestic shipping typically requires up to 5 business days in Australia (metro areas usually deliver within 3 days). International shipping may take up to 10 days.
- International orders (any order outside Australia) may be subject to additional taxes such as VAT and duty imposed by the destination country. Please refer to the Terms & Conditions below for more details.
- Each piece of jewellery is locally hand-made in Melbourne, Australia
- Our metals are recycled and refined, including Platinum
- Our diamonds, over 0.25ct, are responsibly sources, GIA or IGI certified, and obtained exclusively from Jewellery Association of Australia (JAA) members, ensuring conflict free and ethical sourcing
- Our coloured gemstones are sourced from JAA accredited suppliers
- If you are unsure of your ring size, please refer to the ring size chart.
- If you are unsure of a suitable metal, please refer to the metal guide.
- We recommend purchasing jewellery insurance as loss of stones is not included in standard warranty
- If you do not have a preferred insurer, we recommend Q Report as they specialise in jewellery insurance
Production
- Handcrafted & custom-made to order in our Melbourne studio
- Lead time approximately 5-6 weeks
- If you would like a more accurate lead time, please email us info@eliisemaar.com
- Domestic shipping typically requires up to 5 business days in Australia (metro areas usually deliver within 3 days). International shipping may take up to 10 days.
- International orders (any order outside Australia) may be subject to additional taxes such as VAT and duty imposed by the destination country. Please refer to the Terms & Conditions below for more details.
Sustainability
- Each piece of jewellery is locally hand-made in Melbourne, Australia
- Our metals are recycled and refined, including Platinum
- Our diamonds, over 0.25ct, are responsibly sources, GIA or IGI certified, and obtained exclusively from Jewellery Association of Australia (JAA) members, ensuring conflict free and ethical sourcing
- Our coloured gemstones are sourced from JAA accredited suppliers
Size & Metal Guide
- If you are unsure of your ring size, please refer to the ring size chart.
- If you are unsure of a suitable metal, please refer to the metal guide.
Warranty & Insurance
- We recommend purchasing jewellery insurance as loss of stones is not included in standard warranty
- If you do not have a preferred insurer, we recommend Q Report as they specialise in jewellery insurance